Refund Policy

When a resident has died

Refunds for excess: After a Resident has died at Caring House, the person(s) who made the contributions to help cover the costs of the Resident’s care will be entitled to a refund to the extent the total amount contributed was greater than the number of days the Resident stayed at Caring House times $464.29 ($6,500 divided by 14).

  • Example 1: Joan contributed $12,000 to help cover the costs of her care, from her own funds. She stayed with us for 20 days. 20 days times $464.29 [$9,285.80] is less than the amount [$12,000] contributed by Joan. We will refund $2,714.20 in Joan’s name.
  • Example 2: John and his family contributed $5,000 to help cover the costs of John’s care. He stayed with us for 20 days. 20 days times $464.29 [$9,285.80] is greater than the amount [$5,000] contributed by John and his family. No refund is due.

Refunds to deceased residents: If a Resident made the contributions to help cover his or her costs of care, the refund is payable in the Resident’s name. Be sure to keep the Resident’s bank account open and deposit the refund check in it as soon as received.

Other circumstances

If a Resident leaves Caring House for a reason other than the death of the Resident, a refund could be available depending on the amounts contributed to help cover the costs of the Resident’s care, the amount of notice given by the Resident and the reason/circumstances for leaving. No refund will be available unless the total amount contributed to help cover the costs of the Resident’s care was greater than the number of days the Resident stayed at Caring House times $464.29 ($6,500 divided by 14).  More details are provided in the Admission Agreement.